Return & Refund Policy

Overview

At Hodrtap, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return, refund, or exchange in accordance with the terms outlined in this policy.

Please read this policy carefully before submitting a return request.

Return Eligibility

Customers may request a return within 30 calendar days from the date of delivery.

To qualify for a return, the item must meet all of the following conditions:

• Unused and unworn

• In its original condition

• Free from stains, odors, damage, or alterations

• Returned with original tags, labels, and packaging (if applicable)

• Accompanied by proof of purchase or order number

Items that do not meet these requirements may not be eligible for a refund or exchange.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

• Clearance or final sale items

• Gift cards

• Promotional giveaway items

• Personalized or customized products

• Items marked as non-returnable at the time of purchase

• Products showing signs of use, wear, or misuse

We reserve the right to refuse returns that do not comply with this policy.

Return Request Process

To initiate a return, please contact our customer support team before sending any item back.

Please provide:

• Full name

• Order number

• Email address used for the order

• Reason for return

• Photos of the item (if damaged, defective, or incorrect)

Our support team will review your request and provide return instructions if the request is approved.

Returns sent without prior authorization may experience delays or may not be accepted.

Return Shipping Costs

Defective, Damaged, or Incorrect Items

If the item received is:

• Damaged during transit

• Defective

• Incorrect due to our error

Hodrtap will cover the return shipping cost when appropriate evidence is provided and the claim is approved.

Customer Preference Returns

For returns requested due to:

• Change of mind

• Wrong item ordered

• No longer wanted

• Personal preference

The customer is responsible for return shipping costs.

Original shipping charges, if any, are generally non-refundable unless otherwise required by applicable law.

Refunds

Inspection Process

After we receive the returned item, it will be inspected to verify eligibility.

Inspection generally takes:

2–5 business days

after the returned package is delivered to our facility.

Refund Approval

Once approved, refunds will be issued to the original payment method used for the purchase.

Refund processing time:

3–10 business days

depending on the payment provider, financial institution, and card issuer.

Please note that some banks or payment providers may require additional time before the refunded amount appears in your account.

Partial Refunds

In certain situations, only a partial refund may be granted, including but not limited to:

• Items returned in a condition different from when received

• Missing original components, accessories, tags, or packaging

• Damage caused by customer misuse

• Returns submitted outside the eligible return period where exceptions are granted

Any partial refund determination will be communicated to the customer before completion.

Exchanges

Exchange Eligibility

Customers may request an exchange within 30 calendar days of delivery if:

• The item is defective

• The item was damaged during shipping

• The wrong item was received

• A different size or color is requested and inventory is available

All exchange requests are subject to product availability.

Exchange Procedure

1. Contact customer support and submit an exchange request.

2. Receive exchange authorization and instructions.

3. Return the eligible item.

4. Once the returned item is received and approved, the replacement item will be shipped.

If the requested replacement is unavailable, customers may choose:

• A comparable replacement item (if available), or

• A refund in accordance with this policy.

Restocking Fee

Standard Returns

Hodrtap does not charge a restocking fee for approved returns that meet the requirements of this policy.

Exceptional Cases

We reserve the right to apply a reasonable restocking fee or reduce the refund amount when:

• Returned items are not in original condition

• Components, packaging, or accessories are missing

• The item has been damaged after delivery due to customer handling

Any applicable deductions will be communicated before the refund is finalized.

Cancellations

Order Cancellation Before Shipment

Orders may be canceled before shipment processing is completed.

If cancellation is approved before shipment, a full refund will be issued.

Orders Already Shipped

Orders that have already shipped cannot be canceled.

Customers may request a return after delivery in accordance with this policy.

Refused Deliveries

If a shipment is refused by the customer without prior authorization from Hodrtap:

• Shipping charges may not be refunded.

• Return shipping costs charged by the carrier may be deducted from the refund amount where permitted by law.

Lost Packages

If a package is marked as delivered but cannot be located, customers should contact us promptly.

We may work with the shipping carrier to investigate the shipment and determine an appropriate resolution.

Resolution may vary depending on carrier findings and delivery confirmation records.

Fraud Prevention

To protect customers and prevent abuse, Hodrtap reserves the right to:

• Request additional verification information

• Refuse suspicious return requests

• Limit excessive return activity

• Deny claims involving fraudulent or abusive conduct

Contact Us

If you have questions regarding returns, refunds, exchanges, or cancellations, please contact us:

Hodrtap

Email: [email protected]

Phone: +1 (773) 991-0290

Business Address:
7728 W Fargo Ave
Chicago, IL 60631
United States

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (Central Time)
Saturday&Sunday: Closed