Shipping Policy

Overview

Thank you for shopping with Hodrtap. We are committed to providing reliable order processing and delivery services for our customers within the United States. This Shipping Policy explains our order processing procedures, shipping methods, delivery timeframes, shipping fees, and other important shipping-related information.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

Shipping Destinations

At this time, Hodrtap only ships to addresses located within the United States.

We do not currently offer international shipping services.

Orders with shipping addresses outside the United States may be canceled and refunded.

Order Processing Time

Orders are processed on business days only (Monday through Friday, excluding public holidays).

Order Cut-Off Time

Order Cut-Off Time: 5:00 PM Central Time (CT)

Orders placed before 5:00 PM (CT) on a business day will generally enter processing on the same business day.

Orders placed after 5:00 PM (CT), on weekends, or on public holidays will begin processing on the next business day.

Processing Time

• Processing Time: 1–3 business days

• Processing includes order verification, quality checks, packaging, and shipment preparation.

Please note that processing times may be extended during peak shopping periods, holidays, severe weather conditions, or other unforeseen circumstances.

Shipping Method

All eligible orders are shipped via:

FedEx (Federal Express)

The carrier used may vary among available FedEx services depending on destination, package size, and operational requirements.

Once an order has shipped, customers will receive a shipping confirmation email containing tracking information when available.

Estimated Delivery Time

Standard Delivery

• Estimated Transit Time: 7–14 business days

• Total Estimated Delivery Time: 8–17 business days (including processing time)

Delivery estimates are provided for reference only and are not guaranteed delivery dates.

Factors that may affect delivery times include:

• Weather conditions

• Carrier delays

• Public holidays

• High shipping volumes

• Incorrect or incomplete shipping information

• Events beyond our reasonable control

Shipping Rates

Free Shipping

We offer Free Standard Shipping on orders of $20.00 or more (after discounts and before applicable taxes, if any).

Standard Shipping Fee

For orders below $20.00, a flat shipping fee of $3.99 will apply.

Shipping charges will be displayed during checkout before payment is completed.

Taxes and Duties

United States Orders

Orders shipped within the United States are not subject to import duties or customs charges.

Customers are not required to pay additional customs-related fees for domestic shipments.

Future International Orders

Although we do not currently offer international shipping, if international shipping becomes available in the future:

• Import duties

• Customs clearance fees

• Taxes

• Brokerage fees

• Other country-specific charges

shall be the sole responsibility of the recipient/customer.

These charges are not included in product prices or shipping fees unless explicitly stated otherwise.

Order Tracking

Once your order has been shipped, a shipping confirmation email may be sent containing tracking details.

Tracking information may require additional time to become active after shipment has been handed over to the carrier.

Customers are responsible for monitoring tracking updates and ensuring someone is available to receive deliveries when necessary.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Please verify the following before submitting your order:

• Recipient name

• Street address

• Apartment or unit number (if applicable)

• City

• State

• ZIP code

• Contact information

Hodrtap is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and assist in finding an appropriate resolution where applicable.

Claims involving carrier-related delivery issues may require additional verification and processing time.

Undeliverable Packages

Packages returned due to:

• Incorrect address information

• Refused delivery

• Failure to receive the package

• Unclaimed shipments

may be returned to our facility.

In such cases, customers may be responsible for any applicable re-shipping fees before the order can be resent.

Shipping Restrictions

We reserve the right to:

• Refuse shipment to certain addresses where delivery is not available.

• Cancel orders suspected of fraud or unauthorized activity.

• Limit shipments when required by law or carrier restrictions.

Contact Us

If you have any questions regarding shipping, delivery status, or order processing, please contact us:

Hodrtap

Email: [email protected]

Phone: +1 (773) 991-0290

Business Address:
7728 W Fargo Ave
Chicago, IL 60631
United States

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (Central Time)
Saturday&Sunday: Closed